Refund policy

Who processes your purchase

License keys for MobiObs Pro and Team bought on mobiobs.com are sold through Paddle.com. Paddle is the reseller and merchant of record for these orders: it takes the payment, charges any sales tax or VAT, and issues your receipt and invoice. Paddle's buyer terms apply to the purchase together with this policy and our terms of use.

Your Paddle receipt contains your order number. You can look up an order, download an invoice or update a payment method at paddle.net.

14-day refund window

If MobiObs does not work for you, you can ask for a full refund within 14 days of your purchase, for any reason. This applies to the first purchase of each plan and term (for example your first Pro monthly, Pro annual or Team lifetime order).

After 14 days, and for later renewals, we look at each request individually, for example when a renewal was charged by mistake or a technical problem kept you from using MobiObs.

Customers in the EU and the UK

If you buy as a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from the purchase within 14 days without giving a reason. Because a license key is digital content that is delivered right away, the checkout may ask you to agree to immediate delivery and to confirm that you understand this can end the right of withdrawal once the key is supplied.

Our 14-day refund window above still applies in that case. Nothing in this policy limits the rights you have under the consumer protection law of the country where you live.

How to request a refund

• Email support@mobiobs.com from the address you used at checkout and include your order number from the Paddle receipt, or
• find the order at paddle.net and request the refund there.

Approved refunds are paid by Paddle to the original payment method. How long the money takes to appear depends on your bank or card provider, usually 5 to 10 business days.

Subscriptions and cancellation

Monthly and annual plans renew automatically until you cancel. You can cancel at any time from the link in your Paddle receipt, at paddle.net, or by writing to support@mobiobs.com.

• After you cancel, no further payments are taken. Your license stays active until the end of the period you have paid for.
• After that, the license key keeps working for a grace period: 7 days for monthly keys and 30 days for annual keys. Then the app returns to the Free tier. Your data stays on your mobile device.
• We do not refund the unused part of a period you cancel, except inside the 14-day window above or where the law requires it.

Lifetime purchases

A lifetime license is a one-time payment and does not renew. The 14-day refund window above applies. After that, lifetime purchases are not refundable, except where the law requires it.

Purchases in Google Play or the App Store

In-app purchases and subscriptions bought through Google Play or the Apple App Store are billed by that store, not by Paddle or by us. Refunds and cancellations for them are handled by the store under its own policies. Use your Google Play or Apple account to request a refund or to cancel.

Your license key after a refund

When a refund is approved, the license key from that order is marked as refunded in our records. MobiObs verifies keys on the device, offline, so a refunded key cannot be switched off remotely. We ask you to remove it from the app (Settings, then License, then Remove key). Using a refunded key breaches our terms of use.

Changes and contact

We may update this policy. The date above shows when it last changed. A change never affects a purchase made before it. Questions: support@mobiobs.com.