Delete your MobiObs data

How to request deletion

1. Data on your device. In the app, open Settings (on a mobile device, under More), scroll to Data, tap Clear everything and confirm with Delete. This permanently deletes all collected network data on that device; your settings are kept. In the web UI, the same action is Settings > Data management > Clear all data. To remove everything the app stored, including settings, uninstall MobiObs. Both take effect immediately, and we hold no copy of this data.
2. Data that we or our service providers hold. Email privacy@mobiobs.com with the subject "Delete my data". So that we can find your records, include your Google Play order number (it starts with GPA.) or your App Store order ID for a purchase made in the app, or the license key or the email address it was issued to for a license key bought directly from us. We confirm your request by email and complete it within 30 days.

What is deleted

• Collected network data and settings on your device (syslog messages, Windows events, SNMP traps, flow records and counters): deleted when you clear data in the app (collected data only) or uninstall the app (everything the app stored).
• Purchase record at RevenueCat, our subscription management service, for purchases made in the app: the random app user ID, purchase history and entitlement (tier and expiry date). Deleted on request.
• License records for license keys bought directly: the name, email address and organization recorded with the key. Deleted on request.
• Launch list and contact form messages: your launch-list email address (with the role and use case, if you gave them) and messages you sent with the contact form. Deleted on request. You can also leave the launch list with the unsubscribe link in any launch email.

What is kept and for how long

• Google Play and the App Store keep their own order records under their own policies. We cannot delete them; contact Google or Apple.
• Paddle.com, our reseller and merchant of record for license keys bought on mobiobs.com, keeps transaction and invoice records as its legal obligations require.
• MobiObs LLC keeps the minimum transaction records required for tax and accounting (order ID, date, amount and country) for up to 7 years, then deletes them.

Before you ask us to delete records

• After we delete a license record, we can no longer re-send that license key or reassign it. Keep a copy of the key if you still use it.
• Deleting the RevenueCat record does not cancel a subscription. Cancel it first in Google Play or the App Store.
• If you later tap Restore purchases in the app, the store reports the purchase again and a new purchase record is created.

Questions

Write to privacy@mobiobs.com. The privacy policy explains what data MobiObs handles and why.